(WDEF) Tennessee American Water announced Wednesday that the company’s 2012 Consumer Confidence Reports (Water Quality Reports) will be available to customers online this spring and will not be printed and mailed to all customers as in previous years.
Messages included on upcoming water bills will provide customers with an URL address to access their service area’s specific water quality report. The report will also be made available online at www.tennesseeamwater.com. Simply click the “Find Out About Your Water Quality” link on the home page.
In January 2013, the United States Environmental Protection Agency (EPA) announced that water utilities had the option to inform customers of the annual report’s availability at a specific website address as opposed to printing and either direct mailing or including the annual report as a bill insert. Tennessee American Water acted swiftly to take advantage of this more efficient and environmentally friendly option for delivering reports on our 2012 water quality information. Printed copies of the report will be available to customers who cannot -- or do not wish to -- access it online.
Customers can call the company’s customer service center at 1-866-736-6420 and request a copy of their local district’s report and it will be mailed to them.
New delivery methods support the water industry’s commitment to ongoing environmental quality and do not minimize the importance of the annual report to customers, according to Deron Allen, President of Tennessee American Water. “We are pleased to report that the water supplied to our customers is of higher quality than required by state and federal drinking water standards,” said Allen. “Our team of water quality and plant operations professionals work hard each and every day to ensure the highest quality water and service to our customers. These annual results are a testament to their dedication.”
The annual water quality report, or consumer confidence report, is a performance measure of the quality of water supplied by Tennessee American Water against the compliance standards established by the U.S. Environmental Protection Agency and the Tennessee Department of Environment and Conservation. The report describes local drinking water sources, testing conducted on the water, substances detected, and the levels of those substances. Commonly asked questions and the answers concerning local drinking water are also included in the report.