The young couple had it sent back to the jewellers in Macon, Georgia to be resized.
Melody says, "i'm heartbroken that's my ring from my fiancée and he was able to surprise me in front of my friends, it has a special place for us, so it's just heartbreaking I don't have the special piece of that memory".
The only thing they're left with is a picture, Redbank Post Office confirmed the case is still under investigation,
However Chris has found them the postal service far from helpful,
"the 1800 number you can call to customer service, they've been extremely unhelpful, several have been rude, they give the impression that they don't care".
With preparations under way for the big day, the couple feel hard done by, with no answers they have their own theory on what might have happened,
"as soon as I heard there was an issue with shipping, I thought it had been stolen, same with my parents and his parents as well, it's just weird, a package like that disappearing, no one has any answers to it, I think it was," Melody says.
Chris believes that it's important to get the message out there, that insurance is vital when mailing valuables and it's something that never crossed his mind before this.
"it's a lot of money to initially unsure something like that, but you really have no choice if you send a valuable through the mail, it's absolutely necessary"