It was one week until Christmas, and Stephen and Becky Sansing had just sat down with their kids to eat, when they smelled the smoke and discovered a fire in their garage.
Becky said, "I grabbed the kids and grabbed the phone and dialed 911..ran out of the house. Didn't have shoes on."
Stephen tried to extinguish the fire, but it spread too quickly and there was nothing they could do but stand back and watch.
"I was just crying, sobbing, screaming, pacing kind of rocking like 'This ain't happening, this ain't happening, this ain't happening," he said.
As they rummage through their family home, there's little they can salvage.
"I had just taught my little girl about the different ornaments that we had that weren't there anymore. One of my ornaments I had since the 80s was a little musical Santa Claus that for some reason was still playing music," Becky said.
That Christmas spirit carried over for the Sansings.
First they received help from the Red Cross and their co-workers, but in the past few days there's been an outpouring.
"There's total strangers calling me and wanting to help and asking me what size my kids wear, what kind of things do we need," said Becky.
The food, furniture, clothes, and toys they've received gives them hope.
Becky said, "I think my best present is having my family."
"I just wanna tell everybody thanks," said Stephen.