Local UPS Stores Discuss Late Deliveries

Reported by: Alisha Searl
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Updated: 12/26/2013 7:14 pm

CHATTANOOGA, TN (WDEF) - Tom Quillen, a UPS store owner in Chattanooga, says, "Arrived, on time."

Those are two words a lot of Chattanoogans heard this Christmas season, but as for a lot of others across the country, well they weren't as lucky.

Kelly Gallagher says, "I paid extra delivery costs to guarantee by Christmas eve and it did not arrive."

UPS and FedEx blame poor weather and an overloaded system.

Quillen adds, "A large rush of last minute online buying, in which the large retailers were guarantee next day delivery."

Quillen says all next day packages delivered by air have to go through their hub in Louisville.

Quillen adds, "It was a much larger volume this year than anyone anticipated."

Quillen is not sure why all the packages he sent to Louisville arrived on time, but some others that went through the same process did not.

Jody Ford, a UPS delivery man, says, "We've heard some negative things, but I can speak for UPS Chattanooga North and South Center, we got every package that was delivered in our system and got to every customer."

UPS and Fed Ex hope to deliver every overdue package by Friday.

Ford adds, "We did everything that we could."

So, If you're doing online shopping next year and want to make sure presents are under your tree christmas morning, not the next day, the best advice is this.

Quillen adds, "Don't wait til the last minute."

Especially when the weather can be unpredictable.

Amazon is offering many customers a $20 gift card and a refund on shipping fees for all the inconvenience.

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