City of Chattanooga announces new update to 311 website & app

CHATTANOOGA, Tenn. (WDEF) —  The City of Chattanooga announced a new update to the 311 app and online portal.

New features to take note of including the following:

• Drop a pin on a map to auto-populate your service request location. This can be done in the mobile app and on the web portal. Snap a photo and use the GPS function of your mobile phone to auto-fill the service request location.
• Refined and expanded categories make it easier to describe the kind of service you’re requesting.
• Get notifications via the mobile app and email as your service request moves through the process of being responded to and completed.

Chattanooga Mayor Tim Kelly says this update helps the community report common issues that need addressed.

“Providing effective and responsive local government is one of the pillars of the One Chattanooga plan, and this upgrade to our 311 service is a big step forward.  From potholes to bulk trash, Chattanoogans rely on 311 to make government aware of many of the most common issues they need addressed.  This new CHA 311 app and online interface will make it much easier for Chattanoogans to report issues and get updates on the work we’re doing in their community.  If you have the old 311 app, look for an update, and if you don’t, I encourage you to download CHA 311 today.”

-Chattanooga Mayor Tim Kelly

The 311 app is available on both Apple and Android devices.

If you have updates set to occur automatically, you should have the latest version of the application.

If not, you will have to manually update the app.

The city of Chattanooga says it’s important to note that users will need to create a new account within the CHA 311 app to submit and track requests.

Residents are still able to call the number 311 to submit requests and ask questions.