Tech Byte Salutes Women in Tech during Women’s History Month
CHATTANOOGA, TN – In 1978 the Education Task Force in Sonoma California sought to recognize and celebrate Women’s History Week to coincide with Women’s History Day on March 8th. The movement would gain popularity and celebrations would spread to other states across the country. In 1980, President Jimmy Carter issued the first proclamation declaring March as Women’s History Month.
Today I’m joined by Tammie Skiles the VP of Client Experience for Zelis. You probably deal with a company like Zelis every day but wouldn’t know it. Most of what they do is behind the scenes.
According to Skiles, “Zelis modernizes the financial experience, in the healthcare arena. We are behind the scenes with, payers, providers and members. And we provide technology platforms to ease the consumer, I guess landscape around the health care sector.”
As with everything we do now, we want it cheaper, faster and more efficient and Tammie leads a couple of teams that do exactly that. You may never talk to a Zelis representative personally but you could be filling a prescription or filing a claim and they’re working behind the scenes to make sure you have any available discounts and they’re even using AI to help their claims representatives work more efficiently for us the end consumer.
“From a call center perspective, I can predict the behavior of the caller, and prompt the agent with the necessary screens, which make the call more efficient and faster, for not only the consumer, but also the agent,” says Skiles. Her call center reps have an AI assistant that gives prompts to help with what the consumer needs. The prompts tell the representative what they might be after and make it available to them so they can expedite the process.
