Beware of workers saying they need a water sample from your home

CHATTANOOGA (WDEF) – Tennessee American Water is warning customers of a scam hitting local businesses and homes.

Customers have reported that alleged Tenn Am workers have approached them about getting water samples.

“Tennessee American Water only takes water samples at a private residence under specific circumstances, and in most cases, the customer is aware ahead of time that we will be sampling,” said Tennessee American Water quality supervisor Kitty Vaughn.

“For example, we have pre-determined sampling sites that businesses and residents have agreed to participate in our regular testing. Sometimes we may sample after a main break but we would identify ourselves with company ID and when possible, most sampling is done at a faucet on the outside of the home.”

Anyone doing work at your home should present a photo ID badge and drive officially marked Tennessee American Water vehicles.

If you have any suspicions or doubts, contact Tennessee American Water at 1-866-736-6420.

If you are talking to a water testing representative:

• Ask to see company identification.
• If you have questions about results from a water testing company, feel free to contact Tennessee American Water.
• Testing should be done through a nationally certified lab.
• If customers choose to have a water treatment system installed in their home, they must maintain it in order for it to be effective. Inadequate cleaning and/or failure to replace the filtering parts of the treatment system may create serious health hazards because bacteria and other contaminants become concentrated in the filtering system.

And, of course, if you suspect illegal activity, call police.