Customer reviews for local businesses with the Better Business Bureau
The new customer review service is a new platform where customers can post good or bad experiences that they’ve had with local businesses.
BBB officials say people have asked for this service for years.
Local BBB President Jim Winsett says, "Although customer reviews don’t affect a company’s rating, we take them just as seriously as formal complaints. We want to ensure the individual posting a review is indeed a customer. We also verify each reviewer’s email address and give the business an opportunity to respond if desired.”
Officials say this service is an additional insight into a company’s behavior and are facilitated by the BBB in a fair manner.
The review will be posted after the person’s email address is verified.
The BBB will check for authenticity, personal data and inappropriate text is redacted, and the business confirms the reviewer is an actual customer.
Officials point out that this service provides a platform for positive business encounters.
It will help consumers find a good company before hiring them.
To check out the reviews, click on the BBB’s website under related links.
If you want to submit a review, go to the website, search for the company, and then click submit a customer review.
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