Hamilton County 9-1-1 Emergency Communications District launches survey

HAMILTON COUNTY, Tenn. (WDEF) — The Hamilton County 9-1-1 Emergency Communications District launched a survey to get feedback from the public.

Inside the Hamilton County 9-1-1 Communications Center, dispatchers are busy at work.

“The district is very aware of how important the job is that we do for the citizens of Chattanooga and Hamilton County as well as for our agencies that we support,” said John Stuermer, the Executive Director of the Hamilton County Emergency Communications District.

Stuermer says they constantly are doing evaluations internally. They now want feedback from the public, so they launched their first ever citizen survey.

“When they call in do we give them the information they need? Are we being courteous? Are people being helpful in getting them the responses they need in a timely manner? So we really want to know how they are doing from the public’s perspective,” Stuermer said.

The survey will be up for two months.

“Once we get that then we will evaluate it to see if there are any changes we need to make to improve that, provide a better service to the public and the people that call for us for service,” Stuermer said.

They think it is important to get this information from the people they serve.

“It becomes a reality check. You always think you are doing well and sometimes you need that feedback to give you the real perspective on how you are doing and looking for areas to improve,” Stuermer said.

If you are interested in participating in the survey, click here.

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