United Airlines in damage control after over-booked passenger removal
CHICAGO (AP) – The treatment of the passenger dragged off an overbooked United Express flight at Chicago’s O’Hare International Airport has prompted outrage and scorn on social media.
The incident risks a backlash against United from passengers who could boycott the airline as the busy summer travel season is about to begin. For Chicago, it is another public relations nightmare following a crime wave in parts of the city that has been highlighted by tweets from President Donald Trump.
United Airlines’ parent company CEO Oscar Munoz defended his employees, saying they followed proper procedures in dealing with the situation. But the Chicago aviation department suspended the security officer who dragged off the flight a man who refused to voluntarily leave.
The Department of Transportation is reviewing the incident to see if the airline met overbooking rules.
It is legal for them to bump overbooked passengers, but they have to set their own police on how to do it.
Their solution has spawned a Twitter hashtag trending this morning.#NewUnitedAirlinesMottos
"United Airlines. Putting the hospital in hospitality"
— Daniel Abraham (@GossenLiteratur) April 11, 2017
Come for the seating, stay for the beating. #NewUnitedAirlinesMottos
— Dan (@SirDanielJ) April 11, 2017
We treat you like we treat your luggage.
— George Madeh (@xXGurgleXx) April 11, 2017
TSA is just foreplay. #NewUnitedAirlinesMottos
— Robert Miller (@rpmiller4) April 11, 2017
#NewUnitedAirlinesMottos Please return the passenger next to you to the upright position.
— Hysterical Raisins (@HRaisins) April 11, 2017
— 💫DitzyDoo💫 (@DitzyDooo) April 11, 2017