British Airways cancels all flights from London airports after IT failure
LONDON (CBS News) – British Airways (BA) has canceled all flights from London’s Heathrow and Gatwick airports Saturday, saying it is experiencing a “very severe disruption” to its IT system.
The airline tells CBS News correspondent Kris Van Cleave it has no evidence the disruption is the result of a cyber attack.
CEO Alex Cruz said in a video statement released Saturday that the airline will issue full refunds to passengers who choose not to travel because of the outage.
“We believe the root cause was a power-supply issue and we have no evidence of any cyberattack,” Cruz said.
Earlier, BA had canceled flights from the two airports until 6 p.m. local time. Heathrow airport said later Saturday that all flights were canceled for the rest of the day.
“We have experienced a major IT system failure that is causing very severe disruption to our flight operations worldwide,” the company said in a statement. “The terminals at Heathrow and Gatwick have become extremely congested … so please do not come to the airports.”
BA says it is “extremely sorry for the inconvenience,” adding it is “working to resolve the situation as quickly as possible.”
Heathrow said it was providing meal vouchers, water and snacks to passengers stranded at the airport. It advised passengers booked on flights scheduled to leave Sunday morning to check the status of their flight ahead of their scheduled departure time.