Wichman customers want their grave markers
CHATTANOOGA (WDEF) – After a number of complaints and no action from the owner, Wichman Monuments has shut it doors.
The 72 year old company has hired a local law firm to help it resolve it’s problems.
Meanwhile, dozens of customers believe they have lost their money.
Jim Winsett, president of the Better Business Bureau says it’s unusual for an established business to have as many complaints as Wichman Monuments company has had recently.
The company is now officially closed, and has lost its certification by the BBB.
“The doors have been locked for some period of time now and people simply have been unable to communicate. They’ve been going to the facility, they try to call the telephone number and the mailbox is full, no response to email, etc., no way to communicate.”
Winsett says that Wichman had been a complaint free member of the BBB since 2000, up until now. But now it has 30 complaints so far.
Winsett says “the issue really from the consumer side is that they’ve spent money, made down payments or perhaps they’ve even paid in full, for a product, being a monument, and now they’re trying to get delivery of that product.”
William Sligh drove up from Cartersville, Georgia today to try to talk to someone at the office, since he couldn’t get an answer on the phone.
“They beat me out of about fourteen hundred dollars.”
Sligh believes he’s probably lost his money.
“He caught me when I was real down, and talked me into going ahead and ordering one, so I paid him seven hundred dollars down and I was supposed to make the rest of them payments, and they got every payment except for the last two, they claim, and then, I never could get them to answer the phone, their mailbox’s are always full.”
Jim Winsett warns consumers to be a little more cautious in dealing with these kind of vendors.
He says never pay more than 25 to 30 percent up front until the produce is delivered.
Meanwhile the Chattanooga Police department has begun a fraud a investigation into Wichman’s dealings.